At MANZACO, we strive to provide a seamless shopping experience for our customers. We understand that sometimes things don’t work out as expected, which is why we offer a straightforward and fair refund and return process.
Returns:
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer returns within 7 days of receiving your product. To qualify for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return must include the receipt or proof of purchase.
- Some products, such as personalized items or sealed products, may not be eligible for return due to hygiene or safety reasons.
- If your return meets these criteria, please contact our customer service team at help@manzaco.com to initiate the process. We’ll provide you with instructions on how to send the item back.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Please note:
- Shipping costs are non-refundable.
- If the item is returned in damaged or used condition, we reserve the right to refuse a refund or charge a restocking fee.
Exchanges:
If you wish to exchange an item, please follow the same return procedure. Exchanges are subject to product availability. If the product you want to exchange for is out of stock, we will process a refund instead.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage or defect. We’ll work quickly to either replace the product or issue a full refund.
How to Return an Item:
- Contact our customer service team at 0349-3474864 with your order number and reason for return.
- Once your return is approved, follow the provided instructions to send the item back.
- Once we receive the returned product, we will process your refund or exchange.
Important Notes:
- All return shipping costs are the responsibility of the customer, unless the item is faulty or damaged upon arrival.
- Please ensure that the item is properly packaged when returned to avoid any damage during shipping.
- If you have any further questions regarding our refund and returns policy, feel free to reach out to us at help@manzaco.com.
Thank you for shopping with MANZACO!
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